Contact & Policies
Welcome to Anima ex Manus, a shop for victorian, gothic, dark, curious, handmade art dolls and haunting stories!
All of my dolls are 100% OOAK (One-of-a-kind) and handmade and no moulds are ever used.
My dolls are made for decoration/display purposes only, therefore should be handled with care. They are not meant to be used by children, as they are not a toy.
For any questions or further information, please do not hesitate to contact me. Feel free to reach out using any of the following ways:
- Website subscription form (The Coven - click here!)
- PM on social media
- E-mail at firstname.lastname@example.org
Thank you for visiting :)
Payment methods accepted: PayPal, credit card payments/ STRIPE
Each item should be paid within 2 days of the purchase, otherwise the order will be cancelled, assuming it was an error.
Please contact me directly in case you want to reserve an item.
Layaway (payment in installments) is also offered. Please contact me for the layaway plan.
I ship via registered mail within 1-3 business days of received payment, providing a tracking number for your order.
You will receive an e-mail with shipping information as soon as your order has been shipped.
I have put a lot of thought, work and love in my art dolls, therefore my items are packaged with major care to prevent any damage.
Please calculate expected time of arrival (indicatively, usually it is 5-7 days for Europe and up to 10 days for USA, but it may still vary during periods throughout the year, e.g. Christmas, etc.).
Your country may impose VAT, customs, taxes and/or other fees.
Buyers are responsible for any taxes or duties that might be charged by their country and I can't be in any way responsible for damage, loss or non-delivered parcels of your order due to Post.
- REFUNDS AND EXCHANGES
It's very important to me that you are happy with your purchase. If you decide that you are not satisfied, please contact me and I will do my best to solve any problem I can. If you still are not happy about it, we can discuss further about it and arrange a return and refund. Please note that the item must be returned within 2 weeks from the date of purchase and in the exact same condition in which it was received from you. I will refund you its value (note: shipping cost will still need to be paid by the buyer), once I have received the item.
Unfortunately, I cannot accept returns on custom made art dolls.
I reserve the right to cancel sales and refuse service, should an unforeseen circumstance unfolds.
I retain copyright of all items, including the right to use images of sold originals in other artwork. Copyright of my original artwork is NOT passed on to the buyer upon sale.